Technical Support

Being operators ourselves, we understand how critical our products are to the success of your business. And we realize that when your business is on the line, you expect solutions.  When you need our support, we're here, and we take great pride in the relationships we've formed over the years with our customers.  Our technical staff, factory trained and experienced, is available for telephone support.

Our technical support initiatives include:

Equipment Support – Over the phone technical guidance.

Chemical Support - Training assistance in cleaning applications, chemical products and techniques 

  • The two rates charged for this service will be referred to as “preferred” and “standard” These calls will be billed in 15 minute increments with 1-Hour being the minimum time charged.
  • STANDARD—This service will be charged at $90.00 per hour in 15 minute increments and is for customers that are not using Scotch Plaid chemicals
  • PREFERRED—This service will be billed at a discounted rate of $65.00 per hour charged in 15 minute increments. This special rate is for customers that use Scotch Plaid chemicals in their facility.