On-Site Technical Support

Being operators ourselves, we understand how critical our products are to the success of your business. And we realize that when your business is on the line, you expect solutions.  When you need our support, we're here, and we take great pride in the relationships we've formed over the years with our customers.  Our technical staff, factory trained and experienced, is available for telephone support; if an issue cannot be solved by phone, a technician can be dispatched for an on-site “time and materials” based repair.

Our office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.

We also offer an After Hours Messaging Service, See our Nights/Weekends Rates below.

Preferred Customer Pricing:

For a really good deal, buy all of your chemicals from Scotch Plaid and enjoy these super service savings!

8:00 am - 5:00 pm

$65 per hour

Nights/Weekends 
On-Site Service

$100 per hour

Nights/Weekends Phone Consultation

$65 per hour 
(no mileage charge)

Holidays

$120 per hour

 

Standard Pricing:

8:00 am - 5:00 pm

$90 per hour*

Nights/Weekends 
On-Site Service

$100 per hour

Nights/Weekends Phone Consultation

$90 per hour
(no mileage charge)

Holidays

$120 per hour

 

- Normal Business Hours Mileage Charge: Mileage is billed One Way only, 25 mile minimum, $1.75 per mile
- Night/Weekend/Holiday Mileage Charge: Mileage is billed for the Round Trip, 25 mile minimum, $1.75 per mile