Technical Support

Being operators ourselves, we understand how critical our products are to the success of your business. And we realize that when your business is on the line, you expect solutions.  When you need our support, we're here, and we take great pride in the relationships we've formed over the years with our customers.  Our technical staff, factory trained and experienced, is available for telephone support.

Our on-line technical support initiatives include:

Equipment Support – Over the phone technical guidance.

Chemical Support - Training assistance in cleaning applications, chemical products and techniques 

  • The two rates charged for this service will be referred to as “preferred” and “standard” These calls will be billed in 15 minute increments with 1-Hour being the minimum time charged.

  • STANDARD—This service will be charged at $125.00 per hour in 15 minute increments and is for customers that are not using Scotch Plaid chemicals

  • PREFERRED—This service will be billed at a discounted rate of $75.00 per hour charged in 15 minute increments. This special rate is for customers that use Scotch Plaid chemicals in their facility.

Our local on-site service Department is available Monday through Friday, 8:00 AM to 5:00 PM.

Preferred Customer Pricing:
For a really good deal, buy all of your chemicals from Scotch Plaid and enjoy these super service savings!

8:00 am - 5:00 pm:  $75.00 per hour

Nights/Weekends: $99.00 per hour

Nights/Weekends Phone Consultation: **$75.00 per hour (no mileage charge)

Holidays: $110 per hour

 

Standard Pricing:

8:00 am - 5:00 pm: $125.00 per hour*

Nights/Weekends: **$150 per hour

Nights/Weekends Phone Consultation: **$125.00 per hour (no mileage charge)

Holidays: $155 per hour

 

- Normal Business Hours Mileage Charge: One Way, 25 mile minimum, $2.00 per mile
- Night/Weekend/Holiday Mileage Charge: Round Trip, 25 mile minimum, $2.00 per mile

*All service calls include a minimum of one hour plus mileage. Continued hourly billing occurs in 15 minute increments.

**Our emergency service extends into nights/weekends/holidays. This service is provided for emergency needs affecting your car wash that CANNOT wait to be addressed during normal business hours of 8:00am – 5:00pm, Monday – Friday. Professional car washers already know to keep supplies in stock to cover their overnight and weekend needs, so this extra effort is provided for technical needs only.

When you call our Emergency Service Hotline (214-358-2578, ext. 300), please:

  1. Leave your name and physical address of the car wash.

  2. Detailed explanation of the technical problem you are experiencing.

  3. Contact name and phone number of who will meet our service technician on location.

  4. A service technician will be automatically paged and should return your call within one hour of leaving your message.

 

Scotch Plaid appreciates your business!

(Rates effective 2/01/2020)

Come visit us!

Your SINGLE SOURCE for Chemicals!

2969 Reward Lane

Dallas, TX 75220

Tel: 214-358-2575
Fax: 214-358-2592

© 2023 by Scotch Plaid Chemical.